Outage in Webroot
DNS Protection Policies Not Syncing With Devices
Resolved Major
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Outage Details
We're currently investigating why some devices are not functioning according to custom and default DNS Protection policies.
Components affected
Webroot DNS ProtectionLatest Updates ( sorted recent to last )
RESOLVED
about 5 hours ago - at 06/06/2025 04:12PM
DNS policies should now be operating normally. We apologize for any inconvenience caused by this issue and have enhanced our reporting to monitor interruptions in policy API data flow.
MONITORING
1 day ago - at 06/05/2025 04:30PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
1 day ago - at 06/05/2025 01:58PM
The team uncovered a malformed data error in our publishing API that has affected the API's ability to update devices with policy configurations. Upon removal of the malformed data, the publishing API continued normal operation and has since processed a backlog of policy updates.
INVESTIGATING
2 days ago - at 06/04/2025 04:21PM
We are continuing to investigate this issue.
INVESTIGATING
2 days ago - at 06/04/2025 03:30PM
We're currently investigating why some devices are not functioning according to custom and default DNS Protection policies.
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