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Outage in Webroot

Core EDR/MDR is currently experiencing an issue

Minor
January 23, 2026 - Started about 10 hours ago
Official incident page

Incident Report

Core EDR/MDR is currently experiencing an issue, causing the Support Team to be unable to receive emails. Teams are currently assembled and working to resolve the issue. We appreciate your patience. If you require immediate assistance, please contact our Support Team via phone at +1 866 658 2221.

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Latest Updates ( sorted recent to last )
INVESTIGATING about 1 hour ago - at 01/23/2026 08:27AM

We are continuing to investigate the earlier issue. While email services appear to have been restored and messages are now being sent, some users may still experience degraded performance. Our team is actively monitoring the situation to ensure full stability. Further updates will be provided as more information becomes available.

If you require immediate assistance, please contact our Support Team via phone at +1 866 658 2221.

Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first.

INVESTIGATING about 3 hours ago - at 01/23/2026 06:27AM

We are continuing to investigate the earlier issue. While email services appear to have been restored and messages are now being sent, some users may still experience degraded performance. Our team is actively monitoring the situation to ensure full stability. Further updates will be provided as more information becomes available.

If you require immediate assistance, please contact our Support Team via phone at +1 866 658 2221.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.

INVESTIGATING about 5 hours ago - at 01/23/2026 04:27AM

We are continuing to investigate the earlier issue. While email services appear to have been restored and messages are now being sent, some users may still experience degraded performance. Our team is actively monitoring the situation to ensure full stability. Further updates will be provided as more information becomes available.

If you require immediate assistance, please contact our Support Team via phone at +1 866 658 2221.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.

INVESTIGATING about 7 hours ago - at 01/23/2026 02:27AM

Core EDR/MDR is currently experiencing an issue, causing the Support Team to be unable to receive emails. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

If you require immediate assistance, please contact our Support Team via phone at +1 866 658 2221.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.

INVESTIGATING about 9 hours ago - at 01/23/2026 12:28AM

Core EDR/MDR is currently experiencing an issue, causing the Support Team to be unable to receive emails. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

If you require immediate assistance, please contact our Support Team via phone at +1 866 658 2221.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.

INVESTIGATING about 10 hours ago - at 01/22/2026 11:27PM

Core EDR/MDR is currently experiencing an issue, causing the Support Team to be unable to receive emails. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

If you require immediate assistance, please contact our Support Team via phone at +1 866 658 2221.

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