Outage in Webroot
Zix Encryption Services - Secure Cloud Email Encryption AEE DLP requiring login
Resolved MinorIncident Report
Summary AI Generated
Zix Encryption Services experienced a roughly 20-hour incident where the Secure Cloud Email Encryption AEE DLP system incorrectly required email senders to manually log in to release messages held by DLP. This disrupted normal email delivery workflows by introducing an unexpected authentication step into the message release process. The issue was resolved and confirmed on August 7, 2026.
Zix Encryption Services - Secure Cloud Email Encryption AEE DLP is currently experiencing an issue requiring the sender of an email to log in to an interface to release messages from DLP.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM3975128
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
about 12 hours ago - at 08/07/2026 12:56PM
Zix Encryption Services - Secure Cloud Email Encryption AEE DLP experienced an issue requiring the sender of an email to log in to an interface to release messages from DLP.
The issue is now resolved. We appreciate your patience.
Tracking Number: IM3975128
MONITORING
1 day ago - at 08/06/2026 09:14PM
Zix Encryption Services - Secure Cloud Email Encryption AEE DLP experienced an issue requiring the sender of an email to log in to an interface to release messages from DLP.
Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3975128
INVESTIGATING
1 day ago - at 08/06/2026 05:18PM
Zix Encryption Services - Secure Cloud Email Encryption AEE DLP is currently experiencing an issue requiring the sender of an email to log in to an interface to release messages from DLP.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM3975128
Latest Webroot outages
Secure Cloud Portal - Microsoft 365 License Adjustements - about 7 hours ago
Core EDR/MDR experienced service degradation - 4 days ago
Zix - Customer Portal incorrectly authentication issue - 10 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
