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Outage in Webroot

Frankfurt EU8 is currently experiencing service degradation

Resolved Minor
September 17, 2026 - Started about 15 hours ago - Lasted 24 minutes
Official incident page

Incident Report

Summary AI Generated

Webroot's Frankfurt EU8 environment experienced service degradation for approximately 24 minutes on September 17, 2026, causing intermittent access issues for customers. Operations, Engineering, and Support teams investigated and resolved the issue as a high priority. The incident has since been fully resolved.

Frankfurt EU8 is currently experiencing service degradation. Customers may experience intermittent issues accessing the service. Operations, Engineering, and Support teams are actively investigating the issue and working to restore service as quickly as possible. We are treating this as a high priority and will continue to closely monitor the environment while mitigation efforts are in progress. We appreciate your patience and understanding. We will share more updates as they become available. Tracking Number: IM4000627

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Latest Updates ( sorted recent to last )
RESOLVED about 15 hours ago - at 09/17/2026 03:50PM

Frankfurt EU8 experienced service degradation. Customers may have experienced intermittent issues accessing the service. The issue is now resolved. We appreciate your patience and understanding.

Tracking Number: IM4000627

INVESTIGATING about 15 hours ago - at 09/17/2026 03:29PM

Frankfurt EU8 is currently experiencing service degradation. Customers may experience intermittent issues accessing the service.

Operations, Engineering, and Support teams are actively investigating the issue and working to restore service as quickly as possible. We are treating this as a high priority and will continue to closely monitor the environment while mitigation efforts are in progress.

We appreciate your patience and understanding. We will share more updates as they become available.

Tracking Number: IM4000627

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