Outage in Webroot

Core US experienced service degradation

Resolved Minor

October 07, 2026 - Started 12 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Webroot's Core US environment experienced a 3.3-hour search degradation affecting documents uploaded on or after October 2, 2026, at 11:00 AM UTC, while older documents remained fully searchable. The issue impacted Core Content Management, Core Content Management for SAP SuccessFactors, Core Collaboration for Engineering, and the Core Platform Search service. Service was restored after queues were drained and validated, with full resolution confirmed on October 8, 2026.

We are currently experiencing an issue affecting the search functionality for documents uploaded on or after October 2, 2026, at 11:00 AM UTC. Impacted Applications:: Core Content / Core4SF / Core Collaboration for Engineering Documents uploaded prior to the specified date and time should remain fully searchable and unaffected by this issue. Our technical teams are actively engaged and working together to identify the root cause and restore normal search functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution. Additional updates will be provided as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED 11 days ago - at 10/08/2026 03:53AM

Core US experienced service degradation. The issue is now resolved. We appreciate your patience.

- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - Search

Tracking Number: IM4014044

MONITORING 11 days ago - at 10/08/2026 03:19AM

Core US experienced service degradation. This issue affected the search functionality for documents uploaded on or after October 2, 2026, at 11:00 AM UTC. The queues are currently draining and being monitored. Service has been restored and is being validated. We appreciate your patience.

- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - Search

Updates for this issue will be posted as soon as there are significant updates.

MONITORING 12 days ago - at 10/08/2026 02:11AM

IDENTIFIED 12 days ago - at 10/08/2026 01:20AM

Core US is currently experiencing service degradation. This issue is affecting the search functionality for documents uploaded on or after October 2, 2026, at 11:00 AM UTC.

Documents uploaded prior to the specified date and time should remain fully searchable and unaffected by this issue.

Our technical teams are actively engaged and working together to identify the root cause and restore normal search functionality as quickly as possible.

We apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution. Additional updates will be provided as more information becomes available.

INVESTIGATING 12 days ago - at 10/08/2026 12:37AM

We are currently experiencing an issue affecting the search functionality for documents uploaded on or after October 2, 2026, at 11:00 AM UTC.

Impacted Applications:: Core Content / Core4SF / Core Collaboration for Engineering

Documents uploaded prior to the specified date and time should remain fully searchable and unaffected by this issue.

Our technical teams are actively engaged and working together to identify the root cause and restore normal search functionality as quickly as possible.

We apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution. Additional updates will be provided as more information becomes available.

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