Outage in Webshipper

Global AWS outage - performance degradation

Resolved Major
October 20, 2025 - Started 15 days ago - Lasted about 2 hours
Official incident page

Incident Report

We have experienced intermittent disruptions to our production systems due to operational challenges at AWS, including issues affecting the service provider hosting our System Status page. Some carrier connections have been impacted by the AWS-related issues. The AWS service status page can be accessed here: https://health.aws.amazon.com/health/status We are seeing improvements across the board and we will provide more updates when the services are back to normal.
Components affected
Webshipper Other

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Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 10/20/2025 12:23PM

This incident has been resolved.

MONITORING 15 days ago - at 10/20/2025 11:52AM

According to AWS status page Amazon is still working on fully recovering AWS issues.
However we now seem to have all affected services on our side stabilized and we see response times are back to normal.

We continue monitoring the situation closely.

IDENTIFIED 15 days ago - at 10/20/2025 11:04AM

We have experienced intermittent disruptions to our production systems due to operational challenges at AWS, including issues affecting the service provider hosting our System Status page. Some carrier connections have been impacted by the AWS-related issues.

The AWS service status page can be accessed here: https://health.aws.amazon.com/health/status

We are seeing improvements across the board and we will provide more updates when the services are back to normal.

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