Outage in WellSaid Labs

Studio login issues

Resolved Major

October 10, 2024 - Started over 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

Requests to stripe API are failing preventing users from logging into the studio application

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 10/10/2024 10:42PM

This incident has been resolved.

MONITORING over 1 year ago - at 10/10/2024 07:54PM

Stripe team has implemented a fix on their side and the errors have stopped. We are still monitoring our systems.

IDENTIFIED over 1 year ago - at 10/10/2024 07:37PM

Stripe has reported API failures on their end for the components that are affecting our system. Actively monitoring updates on their side while looking for a workaround.

INVESTIGATING over 1 year ago - at 10/10/2024 06:57PM

Requests to stripe API are failing preventing users from logging into the studio application

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