Outage in WeVideo

502 Bad Gateway on public site

Resolved Minor
December 12, 2023 - Started about 2 years ago
Official incident page

Incident Report

Main website is down, but the web applications are up and running. We're seeing issues with a third party provider. We've temporarily redirected all traffic to a backup website and are monitoring, while working with the provider on a permanent solution.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 12/13/2023 03:01AM

The current solution is holding, and we will follow up with the provider for a permanent solution

MONITORING about 2 years ago - at 12/13/2023 12:17AM

A fix has been implemented and we are monitoring the results.

MONITORING about 2 years ago - at 12/12/2023 11:44PM

Main website is down again due to more issues from our third party provider. We are working on a temporary workaround in the meantime.

MONITORING about 2 years ago - at 12/12/2023 09:45PM

While a big portion of the website is up, there are still broken links. We're in continuous contact with our third party provider to fully restore it as fast as possible.

MONITORING about 2 years ago - at 12/12/2023 09:36PM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 12/12/2023 08:53PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 12/12/2023 08:43PM

Main website is down, but the web applications are up and running. We're seeing issues with a third party provider. We've temporarily redirected all traffic to a backup website and are monitoring, while working with the provider on a permanent solution.

Latest WeVideo outages

Degraded Performance due to AWS us-east-1 outage - 3 months ago
Bad Requests in Interactivity module - 5 months ago
Application unresponsive - about 1 year ago
eu.wevideo.com not responsive - over 1 year ago
Latency issues - over 1 year ago

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