Outage in WeVideo

502 Bad Gateway on public site

Resolved Minor
September 13, 2023 - Started about 2 years ago
Official incident page

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Outage Details

We are currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/15/2023 06:41AM

The third party provider has identified and resolved the underlying issue. Website is fully operational.

MONITORING about 2 years ago - at 09/14/2023 08:16AM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 09/14/2023 05:02AM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 09/14/2023 12:28AM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 09/13/2023 08:49PM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 09/13/2023 07:39PM

We’re still waiting for updates from a third party provider, and monitoring the situation. All customers should be able to use our services with the temporary solution that is in place.

MONITORING about 2 years ago - at 09/13/2023 06:26PM

We’re waiting for updates from a third party provider, and still monitoring the situation

MONITORING about 2 years ago - at 09/13/2023 03:17PM

A temporary fix has been implemented and we're monitoring the results, while working on a permanent fix.

IDENTIFIED about 2 years ago - at 09/13/2023 02:45PM

Temporary workaround in place, restored an older version of the site, until the main version is up.

INVESTIGATING about 2 years ago - at 09/13/2023 02:39PM

We are currently investigating this issue.

Latest WeVideo outages

Bad Requests in Interactivity module - about 1 month ago
Application unresponsive - 11 months ago
eu.wevideo.com not responsive - about 1 year ago
Latency issues - about 1 year ago
DDoS attack - over 1 year ago

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