Outage in Whalebone
Degraded Management API performance (timeouts)
Resolved MajorIncident Report
We are investigating an issue causing intermittent Management API timeouts and, in some cases, responses like “invalid combination of access key and secret key.” Impact appears limited to a subset of customers.
Our upstream provider is reporting increased network latency/packet loss in the same region ([their status page](https://exoscalestatus.com/incidents/218588)), which is causing these timeouts.
No action is required at this time — please do not rotate keys unless instructed by support (the message can be misleading during this degradation).
Next update: in 30 minutes (or sooner if status changes).
Our upstream provider is reporting increased network latency/packet loss in the same region ([their status page](https://exoscalestatus.com/incidents/218588)), which is causing these timeouts.
No action is required at this time — please do not rotate keys unless instructed by support (the message can be misleading during this degradation).
Next update: in 30 minutes (or sooner if status changes).
Components affected
Whalebone Main region Whalebone Admin Portal Whalebone Log processing Whalebone API Whalebone Retail servicesNeed to monitor Whalebone outages?
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Latest Updates ( sorted recent to last )
about 1 month ago - at 01/12/2026 12:23PM
In the last ~10 minutes, the Management API has been operating normally and timeouts have subsided. We can see that issue is resolving, but we will keep monitoring closely and are also waiting for confirmation from our cloud provider regarding full recovery in the region.
about 1 month ago - at 01/12/2026 12:09PM
We are investigating an issue causing intermittent Management API timeouts and, in some cases, responses like “invalid combination of access key and secret key.” Impact appears limited to a subset of customers.
Our upstream provider is reporting increased network latency/packet loss in the same region ([their status page](https://exoscalestatus.com/incidents/218588)), which is causing these timeouts.
No action is required at this time — please do not rotate keys unless instructed by support (the message can be misleading during this degradation).
Next update: in 30 minutes (or sooner if status changes).
Latest Whalebone outages
Regulatory domains not being blocked in selected regions - 24 days ago
Degraded dashboard data freshness - about 1 month ago
Resolvers page loads slowly / fails to load - about 1 month ago
Management API outage - about 1 month ago
Central Europe Region: Occasional incorrect resolution of some domains - about 2 months ago
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