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Outage in Whalebone

DNS4EU Milan: incorrect DNS responses for some .org domains

Resolved Minor
February 21, 2026 - Started about 2 months ago - Lasted 10 days
Official incident page

Incident Report

We are investigating an issue affecting the DNS4EU public resolver in Milan where some .org domain queries may have returned incorrect DNS responses.
As a mitigation, we have removed the affected node from service.
We are analyzing logs to determine scope and root cause. Next update in 30 minutes (or sooner).
Components affected
Whalebone DNS4EU

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Latest Updates ( sorted recent to last )
about 2 months ago - at 02/21/2026 12:26PM

We are preparing to return the Milan DNS4EU resolver node back into service.
The node has been checked in isolation and the incorrect .org resolution observed earlier is no longer occurring — DNS queries are resolving correctly now.
As a precaution, we have added additional monitoring and alerts so we can quickly detect and respond if the issue happens again.
Our investigation is ongoing.
Next update will be shared once we have identified the root cause or have more information to share.

about 2 months ago - at 02/21/2026 11:05AM

Mitigation remains in place (Milan node out of rotation). Service operating normally via remaining resolvers. Investigation into duration/scope/root cause continues. Next update in 60 minutes (or sooner).

about 2 months ago - at 02/21/2026 10:29AM

We are investigating an issue affecting the DNS4EU public resolver in Milan where some .org domain queries may have returned incorrect DNS responses.
As a mitigation, we have removed the affected node from service.
We are analyzing logs to determine scope and root cause. Next update in 30 minutes (or sooner).

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