Outage in Whereby
Customer Insights Dashboard – Stale Data
Resolved Minor
March 23, 2026 - Started 10 days ago
- Lasted 5 days
Incident Report
The third party provider has found the root cause of the issue on their side and they are actively working on a fix. We will provide further updates as the situation progresses.
Components affected
Whereby Admin dashboardNeed to monitor Whereby outages?
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Latest Updates ( sorted recent to last )
IDENTIFIED
8 days ago - at 03/25/2026 02:09PM
The third party provider has found the root cause of the issue on their side and they are actively working on a fix. We will provide further updates as the situation progresses.
IDENTIFIED
10 days ago - at 03/23/2026 11:22AM
**What's happening**Some customers may currently be seeing outdated data in the Customer Insights section of their dashboard.**Impact**- Customer Insights data does not reflect the most recent activity- Insights API is also affected.- No data has been lost. All data will be available after the incident is resolved- All other platform functionality is unaffected **What we're doing**We have identified the root cause as a bug introduced by a third-party maintenance update. We have raised a ticket with the provider and they are actively investigating. We will provide updates as the situation progresses.
IDENTIFIED
9 days ago - at 03/24/2026 01:56PM
We are continuing to work on a fix for this incident together with the third party provider.
INVESTIGATING
10 days ago - at 03/23/2026 11:00AM
Customers may currently be seeing outdated data in the Customer Insights section of their dashboard.**Impact**- Customer Insights data does not reflect the most recent activity- Insights API is also affected.- No data has been lost. All data will be available after the incident is resolved- All other platform functionality is unaffected **What we're doing**We are currently investigating the root cause.
IDENTIFIED
7 days ago - at 03/26/2026 01:53PM
We are continuing to work on a fix for this incident.
Latest Whereby outages
Service Disruption: Recordings, Captions, and Transcriptions - about 1 month ago
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Additional screen share fails to load - 8 months ago
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