Outage in Whereby
Customer insights (dashboard and api) - degraded performance
Resolved Minor
September 22, 2026 - Started 15 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Whereby's customer insights service experienced degraded performance for approximately 2 hours, affecting the Admin dashboard and Embedded API with slow and failed responses. The issue was traced to long-running jobs impacting system performance. The incident was resolved by clearing out those jobs, with monitoring confirmed stable afterward.
We have cleared out some long-running jobs affecting the performance, monitoring....
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Latest Updates ( sorted recent to last )
MONITORING
15 days ago - at 09/22/2026 06:48PM
We have cleared out some long-running jobs affecting the performance, monitoring....
INVESTIGATING
15 days ago - at 09/22/2026 05:43PM
We are currently investigating failed and slow responses from our customer insights api
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