Outage in Wirex

Card operations(card details/block/reissue/order) + 3DSecure service unavailable

Resolved Major

March 17, 2025 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Region: EEA+UK Description: According to the critical incident on 3rd party provider, card operations (reissue/order/block/freeze/card details view) and 3DSecure payment confirmation (Biometric and SMS affected) are unavailable. No impact on payment processing.

Components affected

Wirex Card

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/17/2025 09:41PM

All functionalities have been restored. Thanks for the patience shown

IDENTIFIED about 1 year ago - at 03/17/2025 09:12PM

3DSecure payment confirmation is available

IDENTIFIED about 1 year ago - at 03/17/2025 08:31PM

Card operations have been temporary disabled.

IDENTIFIED about 1 year ago - at 03/17/2025 08:06PM

Region: EEA+UK
Description:
According to the critical incident on 3rd party provider, card operations (reissue/order/block/freeze/card details view) and 3DSecure payment confirmation (Biometric and SMS affected) are unavailable. No impact on payment processing.

Latest Wirex outages

Exchanges disabled due to technical barriers - 28 days ago

Local card top ups partially disabled - 29 days ago

Wirex Dual creation disabled - about 1 month ago

Crypto transfers processing delays - about 1 month ago

Exchange operations disabled - about 2 months ago

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