Outage in WiscNet
INC0341032 | WiscNet | Multiple sites Impacted | PacketLoss
Resolved Major
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Outage Details
Components affected
WiscNet River Valley School District WiscNet Riverdale School District WiscNet Rock Prairie Montessori WiscNet Rosholt School District WiscNet Sacred Heart of Jesus and Mary School WiscNet Sacred Heart School of Theology WiscNet St. Catherines High School WiscNet Saint Croix Central School District WiscNet Saint Croix Falls School District WiscNet St. Francis Xavier Catholic School Systems WiscNet St. Mary Catholic Schools WiscNet Salem School District WiscNet Sauk Prairie School District WiscNet Sharon J11 School District WiscNet Shawano School District WiscNet Sheboygan Area School District WiscNet Sheboygan Falls School District WiscNet Shell Lake School District WiscNet Shiocton School District WiscNet Shoreland Lutheran High School WiscNet Shullsburg School District WiscNet Siren School District WiscNet Solon Springs School District WiscNet Southwest Wisconsin Technical College WiscNet Southwestern Wisconsin School District WiscNet Spring Valley School District WiscNet Stone Bank School District WiscNet Stoughton Area School District WiscNet Stratford School District WiscNet Sturgeon Bay School District WiscNet Sun Prairie Area School District WiscNet Suring Public School District WiscNet Swallow School District WiscNet Tomorrow River School District WiscNet Tri-County Area School District WiscNet Three Lakes School District WiscNet Tigerton School District WiscNet Turtle Lake School District WiscNet Two Rivers Public School District WiscNet Union Grove J1 School District WiscNet Union Grove UHS School District WiscNet Wabeno Area School District WiscNet Waterford Graded J1 School District WiscNet Walworth J1 School District WiscNet Washington-Caldwell School District WiscNet Waterford UHS School District WiscNet Waterloo School District WiscNet City of Waukesha WiscNet Waunakee Community School District WiscNet Waupaca County WiscNet Waupaca School District WiscNet Wausaukee School District WiscNet Webster School District WiscNet Wauzeka-Steuben School District WiscNet West Salem School District WiscNet Westfield School District WiscNet Weyauwega-Fremont School District WiscNet White Lake School District WiscNet Whitefish Bay Dominican High School WiscNet Whitefish Bay School District WiscNet Winter School District WiscNet Wisconsin Center for the Blind and Visually Impaired WiscNet Wisconsin Heights School District WiscNet Wisconsin Lutheran College WiscNet Wisconsin School for the Deaf WiscNet Wonewoc-Union Center School District WiscNet Woodruff J1 School District WiscNet Wrightstown Community School District WiscNet University of Wisconsin SysNet WiscNet Boscobel Area School District WiscNet Brighton #1 School District WiscNet Bristol School District #1 WiscNet Burlington Area School District WiscNet Crivitz School District WiscNet Darlington Community School District WiscNet Iowa-Grant School District WiscNet Norwalk-Ontario-Wilton School District WiscNet Adams-Friendship Area School District WiscNet Albany School District WiscNet Algoma School District WiscNet Almond-Bancroft School District WiscNet Antigo Unified School District WiscNet Argyle School District WiscNet Arrowhead UHS School District WiscNet Bangor School District WiscNet Beecher-Dunbar-Pembine School District WiscNet Belleville School District WiscNet Bellin College Inc WiscNet Belmont Community School District WiscNet Beloit School District WiscNet Benton School District WiscNet Birchwood School District WiscNet Black Hawk School District WiscNet Blackhawk Technical College WiscNet Bonduel School District WiscNet Bowler School District WiscNet Boyceville Community School District WiscNet Brillion School District WiscNet Cambridge School District WiscNet Cassville School District WiscNet Catholic Memorial High School WiscNet CESA 1 WiscNet CESA 4 WiscNet CESA 5 WiscNet CESA 6 WiscNet CESA 7 WiscNet CESA 8 WiscNet CESA 9 WiscNet Chilton School District WiscNet Coleman School District WiscNet Concordia University WiscNet Cuba City School District WiscNet Deerfield Community School District WiscNet De Forest Area School District WiscNet Dodgeland School District WiscNet Dodgeville School District WiscNet East Troy School District WiscNet Edgewood High School WiscNet Elkhart Lake-Glenbeulah School District WiscNet Elmwood School District WiscNet Erin School District WiscNet Fall River School District WiscNet Flambeau School District WiscNet Florence County School District WiscNet Fox Point J2 School District WiscNet Freedom Area School District WiscNet Geneva J4 School District WiscNet Genoa City J2 School District WiscNet Gillett School District WiscNet Gilmanton School District WiscNet Glenwood City School District WiscNet Good Shepherd Lutheran School WiscNet Goodman-Armstrong Creek School District WiscNet Grafton School District WiscNet Granton Area School District WiscNet Grantsburg School District WiscNet City of Green Bay WiscNet Green Lake School District WiscNet Hartford J1 School District WiscNet Hayward Community School District WiscNet Highland School District WiscNet Holmen School District WiscNet Horicon School District WiscNet Hortonville Area School District WiscNet Howards Grove School District WiscNet Hurley School District WiscNet Hustisford School District WiscNet Iola-Scandinavia School District WiscNet Ithaca School District WiscNet Johnson Creek School District WiscNet Kettle Moraine School District WiscNet Kewaskum School District WiscNet Kewaunee School District WiscNet Kiel Area School District WiscNet Kimberly Area School District WiscNet Kohler School District WiscNet City of La Crosse WiscNet Lac Courte Oreilles Ojibwa Community College WiscNet Lac du Flambeau #1 School District WiscNet Lake Country School District WiscNet Lake Mills Area School District WiscNet Lakeland UHS School District WiscNet Lakeshore Technical College WiscNet Laona School District WiscNet Linn J6 School District WiscNet Lodi School District WiscNet Wisconsin Department of Military Affairs WiscNet Luther High School WiscNet Manawa School District WiscNet Manitowoc Public Utilities WiscNet Manitowoc School District WiscNet Maple Dale-Indian Hill School District WiscNet Marian University of Fond du Lac WiscNet Marion School District WiscNet Markesan School District WiscNet Marquette University WiscNet Marquette University High School WiscNet Medford Area Public School District WiscNet Menominee Indian School District WiscNet Mequon-Thiensville School District WiscNet Mercer School District WiscNet Merton Community School District WiscNet Mid-State Technical College WiscNet Milton School District WiscNet Milwaukee Art Museum WiscNet Milwaukee County Federated Library System WiscNet Minocqua J1 School District WiscNet Mishicot School District WiscNet Monticello School District WiscNet Mukwonago School District WiscNet Necedah Area School District WiscNet New Glarus School District WiscNet New London School District WiscNet Niagara School District WiscNet Nicolet UHS School District WiscNet Norris Academy WiscNet North Lakeland School District WiscNet Northcentral Technical College WiscNet Northland Pines School District WiscNet Northwood School District WiscNet Oconto Falls Public School District WiscNet Oconto Unified School District WiscNet Oregon School District WiscNet Osceola School District WiscNet Parkview School District WiscNet Paris J1 School District WiscNet Pecatonica Area School District WiscNet Peshtigo School District WiscNet Pewaukee School District WiscNet Phelps School District WiscNet Phillips School District WiscNet Pittsville School District WiscNet Plum City School District WiscNet Plymouth Joint School District WiscNet Port Edwards School District WiscNet Port Washington-Saukville School District WiscNet Portage Community School District WiscNet Poynette School District WiscNet Prairie du Chien Area School District WiscNet Prairie Farm Public School District WiscNet Prentice School District WiscNet Prescott School District WiscNet Princeton School District WiscNet Racine Lutheran High School WiscNet Racine Unified School District WiscNet Randall J1 School District WiscNet Randolph School District WiscNet Raymond #14 School District WiscNet Reedsville School District WiscNet Rib Lake School District WiscNet Richmond School District WiscNet Rio Community School District WiscNet Ripon College WiscNet River Ridge School DistrictLatest Updates ( sorted recent to last )
The widespread issues with packet loss have been identified and resolved, with the exception of a smaller subset of members which will be tracked on a separate WiscNet page: https://status.wiscnet.net/incidents/t7408mmn5gmq.
WiscNet understands the root cause to be: broadcast loops were identified on different locations within the AT&T and TEACH networks borders. The broadcast loops were caused by migrated sites left with two active circuits (BadgerNet and TEACH). At this point, we will close this Status Page. If you are experiencing problems, please contact WiscNet technical support at 608-442-6761, option 2 or email us at support@wiscnet.net. Thank you for your patience!
The investigating regarding packet loss continues. WiscNet sent a list of members who reported issues to the TEACH Network operations manager for the next steps of troubleshooting to start, possibly at the site level. If you are experiencing problems please contact us at support@wiscnet.net or call us at 608-442-6761, option two to report your issues. Again, the packet loss is sporadic, it happens at different levels, at different times of the day, across all members who use BadgerNet or TEACH to connect to WiscNet. Some see impact, others don't. All parties are working diligently to find the root cause and fix for this issue. Thank you for your patience.
We are continuing to investigate this issue.
WiscNet Engineers continue to see packet loss for multiple members that use the TEACH and BadgerNet transport networks to connect to our backbone. For the last two days, GLS and AT&T technicians have been troubleshooting an outage that impacts a subset of the TEACH network users, and in the process are keeping the more widespread issue of packet loss in mind. We will continue to provide updates on a regular basis until this issue is resolved. Please contact us at support@wiscnet.net or call us at 608-442-6761, option 2.
Our partners are further investigating how configuration rules are handling traffic as it transverses the networks. This issue doesn't appear to significantly impact performance for the majority of our members at this point. We will continue to provide updates until the packet loss stops. Again, if you are experiencing issues, please contact our Support Team at support@wiscnet.net or all us at 608-442-6761 option 2.
The investigations continue. If you are experience any issues and have not reported them to our support team, please do do by sending an email to support@wiscnet.net or by calling us at 608-442-6761, option 2. If outside business hours, please call our NOC at 608-442-6761, option 1
We received update that AT&T engineers plan on doing testing throughout the night to further investigate the packet loss issue. We will continue to post updates to this page as we hear from our partners. Thank you for your patience.
WiscNet apologizes for the delay, We continue to work with our partners in identifying the cause of the widespread packet loss. WiscNet engineers have provided logs which are being reviewed. We will provide updates as we get them. Thank you
We appreciate you understanding in this matter, Thank you for your patience.
WiscNet
Unfortunately, this issue remains under investigation. WiscNet has provided logs of our monitoring system to our partners and have opened a general trouble ticket to track the update on the investigation of this widespread issue. The update as off minutes ago is that GLS has escalated the ticket to engineers.
What we know: the packet loss affects different sites at different times of the days and at different impact. It is very important that you contact us if you are experiencing problems so that we can isolate any possible issues with our side of things, and open an individual trouble case with the GLS help desk to further investigate the transport network. Please contact us at support@wiscnet.net or call us at 608-442-6761 option 2 if you are experiencing any problems.
Thank you for your collaboration and patience.
WiscNet
Hello,
WiscNet is investigating the ongoing issue and is working with our partners to find the exact location of the loss of traffic.
We will be posting the findings from our partners at least once a day, please stay tuned. Thank you for your patience.
If the issue for some reason changes greatly in further degradation or a return to expected results, please reach out to WiscNet Support.
If observations or concerns are found outside business hours, please reach out to the WiscNet NOC.
---------------------------------------------------------------------------------------------------------------------------------------------------
WiscNet Support;
Hours: 7:45 AM - 4:45 PM (M-F)
Phone: (608)-442-6761 ext. 2
Email: support@wiscnet.net
WiscNet NOC;
Hours: M - F, 24x7
Phone: (608)-442-6761 ext. 1
Email: noc@wiscnet.net
Greetings,
Please be advised that we are currently investigating network issues regarding service issues. We will provide updates as they become available.
Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net
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