Outage in WiscNet
INC0354667 Large scale outage impacting multiple members
Resolved Major
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Outage Details
Components affected
WiscNet Milton School District WiscNet Port Washington-Saukville School District WiscNet Edgewood High School WiscNet Linn J6 School District WiscNet Green Lake School District WiscNet Kewaunee School District WiscNet Poynette School District WiscNet Shoreland Lutheran High School WiscNet Kimberly Area School District WiscNet Beecher-Dunbar-Pembine School District WiscNet Catholic Memorial High School WiscNet Algoma School District WiscNet Hartford J1 School District WiscNet Wrightstown Community School District WiscNet Princeton School District WiscNet Geneva J4 School District WiscNet Phelps School District WiscNet CESA 6 WiscNet CESA 9 WiscNet Goodman-Armstrong Creek School District WiscNet Racine Lutheran High School WiscNet Sacred Heart of Jesus and Mary School WiscNet Rock Prairie Montessori WiscNet Whitefish Bay Dominican High School WiscNet Crivitz School District WiscNet Wisconsin School for the Deaf WiscNet Paris J1 School District WiscNet Cambria-Friesland School District WiscNet Brighton #1 School District WiscNet Good Shepherd Lutheran School WiscNet Elcho School District WiscNet Edgar School District WiscNet Tigerton School District WiscNet Merton Community School District WiscNet Kohler School District WiscNet Manitowoc School District WiscNet Wisconsin Center for the Blind and Visually Impaired WiscNet Winter School District WiscNet New London School District WiscNet Lac du Flambeau #1 School District WiscNet Richmond School District WiscNet Arrowhead UHS School District WiscNet Rio Community School District WiscNet CESA 1 WiscNet Sacred Heart School of Theology WiscNet St. Catherines High School WiscNet Union Grove J1 School District WiscNet Union Grove UHS School District WiscNet Sheboygan Falls School District WiscNet Deerfield Community School District WiscNet East Troy School District WiscNet Erin School District WiscNet Freedom Area School District WiscNet Nicolet UHS School District WiscNet Norris Academy WiscNet North Lakeland School District WiscNet Northland Pines School District WiscNet Hortonville Area School District WiscNet Lake Country School District WiscNet Marquette University High School WiscNet Sturgeon Bay School District WiscNet Swallow School District WiscNet Waterloo School District WiscNet White Lake School District WiscNet School District of Wild Rose WiscNet Ellsworth Community School District WiscNet Horicon School District WiscNet Lake Mills Area School DistrictLatest Updates ( sorted recent to last )
All members members connections remain stable. The outage was caused by a broadcast storm caused by a loop in the network. Once this was resolved, we also saw improvements on widespread packet loss issue, which has been an ongoing issue for a small subset of members - we are tracking the packet loss issue on this Status Page: https://status.wiscnet.net/incidents/t7408mmn5gmq
The transport provider isolated multiple potential sources of the problem and corrected each. Their team and WiscNet observed sustained recovery of all affected sites. We will continue to monitor for stability and will re-engage with the provider if issues resurface.
The transport provider has identified an issue on their network causing a core interface to shutdown, they are attempting to resolve the root cause.
Changed the status to critical, added sites which needed components created. Noting GLS (TEACH Network NOC) has ticket 10137563 open for this incident. We are working with GLS and AT&T to identify the issue and will provide updates as they become available.
WiscNet is investigating an outage impacting a large number of members. A cause has not yet been identified, but all affected members connect using the TEACH network. We will provide updates here as we get more information.
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