INC0432339 - Florence County SD - Connection Dropping

We received confirmation that your service was moved back to BadgerNET until the issues being observed on the TEACH network are resolved. WiscNET will reach back out when we are ready to migrate your service back to TEACH. We will be resolving this ticket.

We received confirmation that your service was moved back to BadgerNET until the issues being observed on the TEACH network are resolved. WiscNET will reach back out when we are ready to migrate your service back to TEACH. We will be resolving this ticket.

The NOC continues to monitor stability of circuit and is actively working with Provider to determine root cause of packet-loss previously observed on new circuit. Once additional updates are provided, the NOC will forward those over for your review. Thank you!

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net

The NOC continues to monitor stability of circuit and is actively working with Provider to determine root cause of packet-loss previously observed on new circuit. Once additional updates are provided, the NOC will forward those over for your review. Thank you!

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net

Greetings,

The NOC continues to monitor stability of circuit and is actively working with Provider to determine root cause of packet-loss previously observed on new circuit. Once additional updates are provided, the NOC will forward those over for your review. Thank you!

Respectfully,
WiscNet NOC

Migration of the circuit for Florence County SD has been reverted to original circuit. We no longer see any packet loss or drops in connection following this. We are monitoring this connection closely over the next few days to verify fix is stable. We ask you to please keep an eye on the connection and advise if you see any issue.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net

Greetings,

The NOC continues to follow up with the carrier regularly and have continued to escalate the issue with them. There are no new updates to provide at this time.

Thank you,

Greetings,

The NOC continues to follow up with the carrier regularly. There are no further updates to provide at this time.

Thank you,

Greetings,

The NOC continues to follow up with the carrier hourly for updates. At this time, our case remains pending testing. We have escalated the case to level 3.

As further information becomes available, we will update you accordingly.

Thank you,

Greetings,

We are following up with our local provider and are escalting to push a dispatch out to site to do intrusive testing. We apologize for the delay in resolution.

WiscNet engineers are continuing to investigate our partner providers and will provide updates on the investigation as they become available.

WiscNet engineers are continuing to investigate our partner providers and will provide updates on the investigation as they become available.

If there are any questions or concerns please reach out to WiscNet:

WiscNet Support

WiscNet engineers are continuing to investigate our partner providers and will provide updates on the investigation as they become available.

WiscNet engineers are continuing to investigate our partner providers and will provide updates on the investigation as they become available.

If there are any questions or concerns please reach out to WiscNet:

WiscNet Support

WiscNet engineers are continuing to investigate our partner providers and will provide updates on the investigation as they become available.

If there are any questions or concerns please reach out to WiscNet:

WiscNet Support
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Email: support@wiscnet.net
Phone: (608)-442-6761 option 2
Hours: 7:45 AM - 4:45 PM, M-F

WiscNet engineers are continuing to investigate and will provide updates on the investigation as they become available.

WiscNet engineers are continuing to investigate and will provide updates on the investigation as they become available.

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WiscNet engineers are continuing to investigate and will provide updates on the investigation as they become available.

WiscNet engineers are continuing to investigate and will provide updates on the investigation as they become available.

WiscNet engineers are still investigating and will provide updates on the investigation has they become available.

WiscNet engineers are still investigating and will provide updates on the investigation has they become available.

WiscNet engineers are still investigating and will provide updates on the investigation has they become available.

We are escalating this case to WiscNet engineers for further investigation.

We are escalating this case to WiscNet engineers for further investigation.

NOC continues to investigation into the uplink connection on the WiscNet router is dropping frequently. We continue to work with our partner provider. While migration work appears to have been completed we continue to see connection disconnect intermittently.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net

NOC continues to investigation into the uplink connection on the WiscNet router is dropping frequently. We continue to work with our partner provider. While migration work appears to have been completed we continue to see connection disconnect intermittently.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net

NOC continues to investigation into the uplink connection on the WiscNet router is dropping frequently. We continue to work with our partner provider. While migration work appears to have been completed we continue to see connection disconnect intermittently.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net

NOC continues to investigation into the uplink connection on the WiscNet router is dropping frequently. We continue to work with our partner provider. While migration work appears to have been completed we continue to see connection disconnect intermittently.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net

NOC continues to investigation into the uplink connection on the WiscNet router is dropping frequently. We continue to work with our partner provider. While migration work appears to have been completed we continue to see connection disconnect intermittently.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net

NOC continues to investigation into the uplink connection on the WiscNet router is dropping frequently. We continue to work with our partner provider. While migration work appears to have been completed we continue to see connection disconnect intermittently.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net

NOC continues to investigation into the uplink connection on the WiscNet router is dropping frequently. We continue to work with our partner provider. While migration work appears to have been completed we continue to see connection disconnect intermittently.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net

NOC continues to investigation into the uplink connection on the WiscNet router is dropping frequently. We continue to work with our partner provider. While migration work appears to have been completed we continue to see connection disconnect intermittently.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net

NOC continues to investigation into the uplink connection on the WiscNet router is dropping frequently. We continue to work with our partner provider. While migration work appears to have been completed we continue to see connection disconnect intermittently.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net

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The NOC continues to investigation the up-link connection on the WiscNet router dropping frequently. We have engaged the provider, who advised the migration appears to have been completed and a ticket with the carrier has been opened to investigate the Circuit. A further updates become available they will be provided.

We have begun investigation and see the uplink con the WiscNet router is dropping frequently as well. We have engaged the provider, who is currently investigating to verify the migration work is fully complete. We will be following up with them for regular updates.