Outage in WiscNet
INC0434638 - Large outage impacting multiple sites
Resolved Major
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Outage Details
Components affected
WiscNet Rosholt School District WiscNet Peshtigo School District WiscNet Sturgeon Bay School District WiscNet Paris J1 School District WiscNet Adams-Friendship Area School District WiscNet Lake Mills Area School District WiscNet Milton School District WiscNet Kewaunee School District WiscNet Shoreland Lutheran High School WiscNet Sacred Heart of Jesus and Mary School WiscNet Walworth J1 School District WiscNet Blackhawk Technical College WiscNet CESA 9 WiscNet Waterloo School District WiscNet Goodman-Armstrong Creek School District WiscNet Norwalk-Ontario-Wilton School District WiscNet West Salem School District WiscNet Lake Country School District WiscNet Catholic Memorial High School WiscNet Grafton School District WiscNet Merton Community School District WiscNet Whitefish Bay Dominican High School WiscNet Ithaca School District WiscNet Algoma School District WiscNet Sheboygan Falls School District WiscNet Wrightstown Community School District WiscNet Ellsworth Community School District WiscNet Wisconsin Center for the Blind and Visually Impaired WiscNet CESA 7 WiscNet CESA 1 WiscNet Arrowhead UHS School District WiscNet Wisconsin Lutheran College WiscNet Phelps School District WiscNet St. Catherines High School WiscNet Kimberly Area School District WiscNet Erin School District WiscNet New London School District WiscNet Hartford J1 School District WiscNet Lac du Flambeau #1 School District WiscNet Racine Lutheran High School WiscNet Union Grove J1 School District WiscNet Union Grove UHS School District WiscNet Waupaca School District WiscNet Swallow School District WiscNet Antigo Unified School District WiscNet Northland Pines School District WiscNet Horicon School District WiscNet Wisconsin Heights School District WiscNet White Lake School District WiscNet Edgar School District WiscNet School District of Wild Rose WiscNet Brighton #1 School District WiscNet Linn J6 School District WiscNet Wisconsin School for the Deaf WiscNet Bangor School District WiscNet Rib Lake School District WiscNet Elcho School District WiscNet Mequon-Thiensville School District WiscNet Tomorrow River School District WiscNet Edgewood High School WiscNet Marquette University High School WiscNet Freedom Area School District WiscNet Green Lake School District WiscNet Kohler School District WiscNet Norris AcademyLatest Updates ( sorted recent to last )
This incident has been resolved.
Hello,
Here is the RFO provided for this event on 8-9-24:
"We had an outage on Friday, Aug. 9. It started at approximately 2:15pm and cleared at approximately 6:50pm. Following are sites that opened auto tickets. There may be others that were affected, but did not generate tickets. This was an impairment, not down hard. However, sites were getting packet loss of 80-99% which made them unusable. Up and recovery times for sites are not consistent with one another.
The root cause was a loop introduced into the network while provisioning the new ASEoD circuit for Hayward High School. The circuit was turned up, but not ready to be active in the network. Sites reported: (122)."
If there are any questions or concerns please reach out to WiscNet:
WiscNet Support
-------------------------------------
Email: support@wiscnet.net
Phone: (608)-442-6761 option 2
Hours: 7:45 AM - 4:45 PM, M-F
WiscNet NOC
-------------------------------------
Email: noc@wiscnet.net
Phone: (608)-442-6761 option 1
Hours: 24 x 7
We received update from the client that all alarms are clear and services should be restored for all sites. We confirmed that every site has good connectivity after the fix. This ticket will be closed in 24 hours if there are no further issues. Please contact us if you experience any more problems.
Wiscnet is continuing to work with our partner on this outage. At this tome we have no ETR. We will provide more details as they become available.
We are continuiing to work with our partner provider to resolve this issue.
The WiscNet NOC is aware of a network issue, causing an outage or significant packet loss for a large number of members. The provider is aware of and investigating the issue. We will be following up with them, and will provide updates as additional information is available.
The WiscNet NOC is aware of a network issue, causing an outage or significant packet loss for a large number of members. The provider is aware of and investigating the issue. We will be following up with them, and will provide updates as additional information is available.
The WiscNet NOC is aware of a network issue, causing an outage or significant packet loss for a large number of members. The provider is aware of and investigating the issue. We will be following up with them, and will provide updates as additional information is available.
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