Outage in WiscNet

INC0453197 | WiscNet | Clinton Community School District Connection Down

Resolved Major
September 12, 2024 - Started 3 months ago - Lasted 1 day
Official incident page

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Outage Details

The WiscNet NOC is currently seeing the router onsite as unreachable at this time. Please verify power and equipment on site and report back to us for further investigation into the issue. Please contact the WiscNet NOC if you have any further questions. 608-442-6761 option 1
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/13/2024 09:00PM

We are seeing alarms have cleared, and service is up and stable as of 15:20 CDT. This case will be resolved.

MONITORING 3 months ago - at 09/12/2024 08:38PM

We are seeing alarms have cleared, and service is up and stable as of 15:20 CDT. This case will be resolved.

INVESTIGATING 3 months ago - at 09/12/2024 05:12PM

The WiscNet NOC has confirmed with our partner provider that technicians have been dispatched for investigation into this incident. They indicate a fiber cut is likely and are working further to isolate the fault. There is currently no estimated time to repair, and the NOC will continue to follow up with the partner provider for updates and share them when available. Thank you.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

INVESTIGATING 3 months ago - at 09/12/2024 01:44PM

Greetings,

Per our phone conversation, thank you for power-cycling the equipment. Please keep us updated on the status of the provider dispatch, and contact us if you have any issues.

608-442-6761 option 1

INVESTIGATING 3 months ago - at 09/12/2024 07:35AM

The WiscNet NOC is currently seeing the router onsite as unreachable at this time. Please verify power and equipment on site and report back to us for further investigation into the issue.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

INVESTIGATING 3 months ago - at 09/12/2024 05:42AM

The WiscNet NOC is currently seeing the router onsite as unreachable at this time. Please verify power and equipment on site and report back to us for further investigation into the issue.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

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