Outage in WiscNet

[INC0456430][Augusta SD][Interface to network down]

Resolved Major
September 18, 2024 - Started 2 months ago - Lasted 1 day
Official incident page

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Outage Details

The WiscNet NOC observes an interface down on the premise equipment for the Augusta School District. We are able to log into the device and confirm the uplink interface is up at this time, but we see the interface down that connects with your subtending network equipment. Please verify power and connection to the handoff equipment and advise of any other issues that may be causing the alarm. Please contact the WiscNet NOC if you have any further questions. 608-442-6761 option 1 noc@wiscnet.net
Components affected
WiscNet Augusta School District
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 09/19/2024 10:00PM

The WiscNet NOC has observed the affected interface restore for the for the Augusta School District on premise equipment. We are able to log into the device and confirm the interface that connects with your subtending network equipment is now up. This incident is being automatically resolved and will be closed in 24 hours if the alarms do not return. Please contact the WiscNet NOC if you have any further issues.

608-442-6761 option 1

noc@wiscnet.net

MONITORING 2 months ago - at 09/18/2024 09:43PM

The WiscNet NOC has observed the affected interface restore for the for the Augusta School District on premise equipment. We are able to log into the device and confirm the interface that connects with your subtending network equipment is now up. This incident is being automatically resolved and will be closed in 24 hours if the alarms do not return. Please contact the WiscNet NOC if you have any further issues.

608-442-6761 option 1

noc@wiscnet.net

MONITORING 2 months ago - at 09/18/2024 02:57PM

The WiscNet NOC observes an interface down on the premise equipment for the Augusta School District. We are able to log into the device and confirm the uplink interface is up at this time, but we see the interface down that connects with your subtending network equipment. Please verify power and connection to the handoff equipment and advise of any other issues that may be causing the alarm.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net

INVESTIGATING 2 months ago - at 09/18/2024 02:12PM

The WiscNet NOC observes an interface down on the premise equipment for the Augusta School District. We are able to log into the device and confirm the uplink interface is up at this time, but we see the interface down that connects with your subtending network equipment. Please verify power and connection to the handoff equipment and advise of any other issues that may be causing the alarm.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1

noc@wiscnet.net

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