Outage in WiscNet

2 Alerts: r-cesa09 - ICMP-ping

Resolved Major
December 10, 2024 - Started 7 days ago - Lasted 3 days
Official incident page

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Outage Details

Greetings, We are seeing the edge equipment at 304 Kaphaem Rd, Tomahawk, WI 54487 has gone unreachable. While we investigate can you please confirm the network equipment on site has power? Thank you
Components affected
WiscNet CESA 9
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 12/13/2024 01:00PM

Alarms have remained clear and no further issues have been observed. We will be resolving this ticket and will continue to monitor for 24 hours.

MONITORING 6 days ago - at 12/12/2024 02:35PM

Alarms have remained clear and no further issues have been observed. We will be resolving this ticket and will continue to monitor for 24 hours.

MONITORING 6 days ago - at 12/12/2024 12:03PM

Alarms are cleared and no issues have been seen. We will be resolving this ticket.

MONITORING 6 days ago - at 12/12/2024 08:53AM

We are now seeing the alarms cleared. We are waiting for confirmation from the Provider they are done with work. We will update with any new information.

INVESTIGATING 6 days ago - at 12/12/2024 04:57AM

Greetings,

The NOC continues to follow up with the provider regularly for updates. Currently, still no ETR on the fiber cut. We will share any new updates as soon as they become available. We apologize for the inconvenience and appreciate your patience and understanding.

Thank you.

WiscNet NOC
608-442-6761 option 1
noc@wiscnet.net

INVESTIGATING 6 days ago - at 12/12/2024 02:05AM

Greetings,

The NOC continues to follow up with the provider regularly for updates. At this time, our provider has advised that technicians have located a 24-foot fiber cut. No further details have been provided, and there remains no ETR.

As additional information becomes available, the NOC will update accordingly.

Thank you,

WiscNet NOC
608-442-6761 option 1
noc@wiscnet.net

INVESTIGATING 6 days ago - at 12/11/2024 09:59PM

Greetings,

We have engaged our partner carrier. They are working on sending technicians to the problem site. We will share any new updates as soon as they become available. We apologize for the inconvenience and appreciate your patience and understanding.

Thank you

INVESTIGATING 6 days ago - at 12/11/2024 08:15PM

Greetings,

We have engaged our partner carrier. They are working on sending technicians to the problem site. We will share any new updates as soon as they become available. We apologize for the inconvenience and appreciate your patience and understanding.

Thank you

INVESTIGATING 6 days ago - at 12/11/2024 08:04PM

Greetings,

We have engaged our partner carrier. They are working on sending technicians to the problem site. We will share any new updates as soon as they become available. We apologize for the inconvenience and appreciate your patience and understanding.

Thank you

INVESTIGATING 7 days ago - at 12/11/2024 05:59PM

Greetings,

We have engaged our partner carrier. They are working on sending technicians to the problem site. We will share any new updates as soon as they become available. We apologize for the inconvenience and appreciate your patience and understanding.

Thank you

INVESTIGATING 7 days ago - at 12/11/2024 04:00PM

Greetings,

We have engaged our partner carrier for site being down. We will share any new updates as soon as they become available. We apologize for the inconvenience and appreciate your patience and understanding.

Thank you

INVESTIGATING 7 days ago - at 12/11/2024 02:24PM

Greetings,

We have engaged our partner carrier for site being down. We will share any new updates as soon as they become available. We apologize for the inconvenience and appreciate your patience and understanding.

Thank you

INVESTIGATING 7 days ago - at 12/11/2024 02:19PM

Our partner provider continues to investigate the issue and will update us as soon as any new information is received.

We are actively pursuing updates from our partner on their field crew status. There is currently no ETR at this time.

The NOC will continue to follow up with our provider regularly, and will relay updates as new information is received.

Thank you,

INVESTIGATING 7 days ago - at 12/11/2024 12:56PM

Greetings,

Our partner provider continues to investigate the issue and will update us as soon as any new information is received.

We are actively pursuing updates from our partner on their field crew status. There is currently no ETR at this time.

The NOC will continue to follow up with our provider regularly, and will relay updates as new information is received.

Thank you,

INVESTIGATING 7 days ago - at 12/11/2024 11:44AM

Greetings,

Our partner provider continues to investigate the issue and will update us as soon as any new information is received.

We are actively pursuing updates from our partner on their field crew status. There is currently no ETR at this time.

The NOC will continue to follow up with our provider regularly, and will relay updates as new information is received.

Thank you,

INVESTIGATING 7 days ago - at 12/11/2024 10:10AM

Greetings,

Our partner provider is still investigating the issue and will update us as soon as any new information is received.

We are actively pursuing updates from our partner on their field crew status. There is currently no ETR at this time.

The NOC will continue to follow up with our provider regularly, and will relay updates as new information is received.

Thank you,

INVESTIGATING 7 days ago - at 12/11/2024 08:17AM

Greetings,

Our partner provider is still investigating the issue and will update us as soon as any new information is received.

We are actively pursuing updates from our partner on their field crew status. There is currently no ETR at this time.

The NOC will continue to follow up with our provider regularly, and will relay updates as new information is received.

Thank you,

INVESTIGATING 7 days ago - at 12/11/2024 07:02AM

Greetings,

Our partner provider has confirmed that this event is part of a larger-area outage impacting multiple locations.

We are activley persuing updates from our partner on their field crew status. There is currently no ETR at this time.

The NOC will continue to follow up with our provider regularly, and will relay updates as new information is received.

Thank you,

INVESTIGATING 7 days ago - at 12/11/2024 05:27AM

Greetings,

Our partner provider has confirmed that this event is part of a larger-area outage impacting multiple locations.

We are activley persuing updates from our partner on their field crew status. There is currently no ETR at this time.

The NOC will continue to follow up with our provider regularly, and will relay updates as new information is received.

Thank you,

INVESTIGATING 7 days ago - at 12/11/2024 03:59AM

Greetings,

Our partner provider has confirmed that this event is part of a larger-area outage impacting multiple locations. Investigation is ongoing at this time, and there is currently no ETR, or any available information regarding the cause of this outage.

The NOC will continue to follow up with our provider regularly, and will relay updates as new information is received.

Thank you,

INVESTIGATING 7 days ago - at 12/11/2024 01:44AM

Greetings,

Our partner provider has confirmed that this event is part of a larger-area outage impacting multiple locations. Investigation is ongoing at this time, and there is currently no ETR, or any available information regarding the cause of this outage.

The NOC will continue to follow up with our provider regularly, and will relay updates as new information is received.

Thank you,

INVESTIGATING 7 days ago - at 12/10/2024 11:21PM

Greetings,

We have engaged our partner carrier for site being down. We will share any new updates as soon as they become available. We apologize for the inconvenience and appreciate your patience and understanding.

Thank you

INVESTIGATING 7 days ago - at 12/10/2024 10:00PM

Greetings,

We are seeing the edge equipment at 304 Kaphaem Rd, Tomahawk, WI 54487 has gone unreachable. While we investigate can you please confirm the network equipment on site has power?

Thank you

INVESTIGATING 7 days ago - at 12/10/2024 08:47PM

Greetings,

We are seeing the edge equipment at 304 Kaphaem Rd, Tomahawk, WI 54487 has gone unreachable. While we investigate can you please confirm the network equipment on site has power?

Thank you

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