Outage in WiscNet

[INC0528056] [Fontana SD] [Site down]

Resolved Major

December 18, 2024 - Started 4 days ago - Lasted 1 day
Official incident page

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Outage Details

The WiscNet NOC has observed the member device for the Fontana School District as being unreachable at this time. We have attempted to contact the site to verify power to the equipment but have not been able to reach anyone to confirm. Please verify that the equipment is powered and advise of any known outage or maintenance events that may be causing the issue. Call us at our Network Operation Center to provide any updates you are able to share. Thank you. Please contact the WiscNet NOC if you have any further questions. 608-442-6761 option 1 noc@wiscnet.net

Components affected

WiscNet Fontana J8 School District

Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 12/19/2024 05:00PM

Greetings,

The Wiscnet NOC has restored the equipment online. If there are any further questions or concerns please feel free to call the NOC. Thank you

MONITORING 4 days ago - at 12/18/2024 04:56PM

Greetings,

The Wiscnet NOC has restored the equipment online. If there are any further questions or concerns please feel free to call the NOC. Thank you

INVESTIGATING 4 days ago - at 12/18/2024 04:36PM

Greetings,

Our technicians are currently investigating the issue and you will receive an update shortly with further information. Thank you

INVESTIGATING 4 days ago - at 12/18/2024 03:10PM

The WiscNet NOC has observed the member device for the Fontana School District as being unreachable at this time. We have been notified by the school that this is a known issue with a Provider and they are working to restore services. The NOC will hold and monitor for alarms to clear.

INVESTIGATING 4 days ago - at 12/18/2024 02:39PM

The WiscNet NOC has observed the member device for the Fontana School District as being unreachable at this time. We have attempted to contact the site to verify power to the equipment but have not been able to reach anyone to confirm. Please verify that the equipment is powered and advise of any known outage or maintenance events that may be causing the issue. Call us at our Network Operation Center to provide any updates you are able to share. Thank you.

Please contact the WiscNet NOC if you have any further questions.
608-442-6761 option 1
noc@wiscnet.net

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