Denmark School District - Handoff Port Down | 2198187

Date & Time of Incident: 1/30 7:33 AM CST
Duration: 7 days
Technician(s): Jim
Review Date: 2/18
Root Cause: Internal
Brief Summary: The handoff port was observed to be down and came back up

Good Morning,

The WiscNet NOC is able to access our device for the Denmark School District and are seeing both the network port and handoff port as up/up passing two way traffic around 40kbit/s.

Please verify there are no issue at your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.

Hello,

We are still seeing an alarm for the handoff port.

Please verify if you are aware of any known work onsite or power issues to equipment that could be causing the handoff port to show as down.

If you have any additional questions, please contact WiscNet NOC.

Hello,

The WiscNet NOC is seeing the handoff port as down starting at 7:33 AM CST.

Please verify if you are aware of any known work onsite or power issues to equipment that could be causing the handoff port to got down.

If you have any additional questions, please contact WiscNet NOC.