Outage in Wisely

Engage Host App - No Location Found

Resolved Minor
June 28, 2024 - Started 6 months ago - Lasted about 6 hours
Official incident page

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Outage Details

The Engage Host App is currently experiencing an interruption in service and some users are unable to fully utilize the Host App due to a "No Locations Found" error. Our Engineers are currently investigating and we will continue to provide frequent updates until resolved.
Components affected
Wisely Host iPad App (iOS)
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 06/29/2024 04:26AM

Our Engineers have resolved the "No Locations Found" error that was impacting the Host App.

MONITORING 6 months ago - at 06/29/2024 04:18AM

Our Engineers have implemented a fix to resolve the issue impacting the Host App due ("No Locations Found" error) and functionality should be restored for all users. Our Engineers are monitoring the systems and will provide another update once the issue is resolved.

IDENTIFIED 6 months ago - at 06/29/2024 03:42AM

Our Engineering team is still actively working on resolving the issue causing the interruption in service rendering some users unable to fully utilize the Host App due to a "No Locations Found" error.

We will provide another update once the issue is resolved

IDENTIFIED 6 months ago - at 06/29/2024 02:30AM

Our Engineering team has identified the issue causing the interruption in service rendering some users unable to fully utilize the Host App due to a "No Locations Found" error.

We will continue to provide frequent updates until resolved.

INVESTIGATING 6 months ago - at 06/29/2024 02:06AM

The Engage Host App is currently experiencing an interruption in service and some users are unable to fully utilize the Host App due to a "No Locations Found" error. Our Engineers are currently investigating and we will continue to provide frequent updates until resolved.

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