Outage in Wisely

CDP Degraded

Resolved Minor
November 18, 2024 - Started 12 months ago - Lasted about 3 hours
Official incident page

Incident Report

Our Guest Data Platform and CRM latency and performance are degraded. Automations may be delayed, as well as GDP events on the Guest Timeline tool. Engineering has identified the issue and are working to remediate. We will provide further updates as able.
Components affected
Wisely Dashboard (Web)

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 11/18/2024 11:22PM

Incident is resolved. There are no further delays with Automations, the Wisely/Engage Dashboard, or the Guest Data Platform.

MONITORING 12 months ago - at 11/18/2024 11:07PM

A fix has been implemented and we are monitoring the results. Delayed Automations and Guest Data Platform events are catching up and should be fully resolved.

IDENTIFIED 12 months ago - at 11/18/2024 10:40PM

We are continuing to work on the fix. We are projecting the fix to be live within the next hour.

IDENTIFIED 12 months ago - at 11/18/2024 09:30PM

Engineering has identified the issue with delayed Automations and Guest Data Platform events and are working to remediate. We will provide further updates as able.

INVESTIGATING 12 months ago - at 11/18/2024 09:28PM

Engineering has identified the issue and are working to remediate. We will provide further updates as able.

INVESTIGATING 12 months ago - at 11/18/2024 09:11PM

Our Guest Data Platform and CRM latency and performance are degraded. Automations may be delayed, as well as GDP events on the Guest Timeline tool. Engineering has identified the issue and are working to remediate. We will provide further updates as able.

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