Outage in Wisely

SMS Campaigns And Automations with Images Not Sending as expected.

Resolved Major
October 30, 2025 - Started about 1 month ago - Lasted about 20 hours
Official incident page

Incident Report

We are investigating an issue where some sms campaigns and sms automations with images are not being delivered as expected. Sms campaigns and sms automations without images are being delivered/sending normally.

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Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 10/31/2025 05:17PM

We’ve implemented a fix to sms campaigns and sms automations and confirmed all sms marketing is working as expected – including sms messages with gif/jpg/png attached. All systems are operational.

INVESTIGATING about 1 month ago - at 10/30/2025 09:21PM

We are investigating an issue where some sms campaigns and sms automations with images are not being delivered as expected. Sms campaigns and sms automations without images are being delivered/sending normally.

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