Outage in Wisely

Email Sending Degradation

Resolved Minor
August 15, 2024 - Started about 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating a reported issue with our downstream email provider, resulting in impact to email previews, campaigns and automations. We will provide more updates as they become available.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/15/2024 07:56PM

This incident is fully resolved. All affected systems are now operational. Campaign / Automations email sending can fully resume.

IDENTIFIED about 1 year ago - at 08/15/2024 07:37PM

Our downstream email provider has resolved the issue on their end. Any new emails going out through our provider are confirmed to be working as expected and fully functional. (Campaigns, Automations, Surveys, Reservations emails, etc)

We’ve identified another issue causing blank emails to be delivered. We are working to resolve.
We will provide another update shortly as soon as we are stable.

INVESTIGATING about 1 year ago - at 08/15/2024 04:43PM

We are currently investigating a reported issue with our downstream email provider, resulting in impact to email previews, campaigns and automations.

We will provide more updates as they become available.

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