Outage in Wisely

Host Table Status Update Issues

Resolved Minor
September 11, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue which may lead to inaccurate table status updates in the Host application. We will provide further updates as they become available.
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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/11/2025 07:18PM

The interruption in service has been fully resolved. Our Engineers have confirmed a full resolution after actively monitoring all systems.

Thank you for your patience while we corrected this issue.

MONITORING about 1 month ago - at 09/11/2025 06:53PM

The interruption in service has been resolved. Our Engineers are actively monitoring all systems and we will provide one final notice to confirm service for all Wisely users has been fully restored.

As a result of this issue some old POS ticket data will be ingested which may update table statuses in an unexpected way. These statuses will be corrected once new data for individual tables is received via POS or Host app updates.

IDENTIFIED about 1 month ago - at 09/11/2025 06:19PM

We are currently investigating an issue which may lead to inaccurate table status updates in the Host application. We will provide further updates as they become available.

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