Outage in Wisembly

Document conversion failures

Resolved Minor

October 24, 2018 - Started over 7 years ago
Official incident page

Incident Report

Between 2:35pm and 3:02pm this day, we were unable to process uploaded documents on Wisembly in order to present them. Our media converter automatic https certificate renewal mechanism failed for a yet unknown reason. We manually renewed the certificate when a customer contacted our support at 2:40pm. It took us 17 minutes to investigate an find the problem, 4 minutes more to manually run the script and re-launch pending conversions. We'll identify in the next days the reasons of this failure and will prevent it in the future. Best

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Latest Updates ( sorted recent to last )

RESOLVED over 7 years ago - at 10/24/2018 01:06PM

Between 2:35pm and 3:02pm this day, we were unable to process uploaded documents on Wisembly in order to present them.

Our media converter automatic https certificate renewal mechanism failed for a yet unknown reason. We manually renewed the certificate when a customer contacted our support at 2:40pm.

It took us 17 minutes to investigate an find the problem, 4 minutes more to manually run the script and re-launch pending conversions.

We'll identify in the next days the reasons of this failure and will prevent it in the future.

Best

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