Outage in WithSecure

WithSecure Elements emails to Office365 recipients treated as Bulk / Junk by Microsoft filtering

Resolved Minor
October 19, 2022 - Started about 2 years ago - Lasted 6 days
Official incident page

Need to monitor WithSecure outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including WithSecure, and never miss an outage again.
Start Free Trial

Outage Details

Some invitation or alert emails sent from withsecure.com domain address (no-reply@withsecure.com) are considered as BULK or JUNK emails in MS Exchange Online Protection / O365 filtering. Microsoft EOP (Exchange Online Protection) is treating our new device invitation emails as BULK with a score of 7 which is the default threshold in Exchange Online Protection / O365 when these get quarantined. Some might be considered as JUNK which are then moved to user Junk Email folders. At least these WithSecure emails are affected: -Account creation / password reset for WithSecure Elements -Account creation for WithSecure Partner Portal -Security Event alerts -New Device Installations links for WithSecure Elements We are working with Microsoft to resolve the issue.
Latest Updates ( sorted recent to last )
INVESTIGATING about 2 years ago - at 10/19/2022 09:50AM

Some invitation or alert emails sent from withsecure.com domain address (no-reply@withsecure.com) are considered as BULK or JUNK emails in MS Exchange Online Protection / O365 filtering.

Microsoft EOP (Exchange Online Protection) is treating our new device invitation emails as BULK with a score of 7 which is the default threshold in Exchange Online Protection / O365 when these get quarantined. Some might be considered as JUNK which are then moved to user Junk Email folders.

At least these WithSecure emails are affected:

-Account creation / password reset for WithSecure Elements
-Account creation for WithSecure Partner Portal
-Security Event alerts
-New Device Installations links for WithSecure Elements

We are working with Microsoft to resolve the issue.

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime