Outage in WithSecure

Scans are failing on products using Security Cloud

Resolved Minor
October 03, 2023 - Started about 1 year ago - Lasted about 12 hours
Official incident page

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Outage Details

Investigating - We are investigating an issue where clients of Cloud Protection for Salesforce may notice scan requests failing , this started at around 07:20 UTC , this could also have had minor impacts on Elements Collaboration Protection, with minor impact to Elements Endpoint Protection clients , where as request could have failed. Monitoring - As of 12:55 UTC a fix was released that upon rescan this should complete successfully and new connections fúnction as normal. Currently we have released the fix and we are monitoring the issue. Please subscribe to this incident for status updates. We apologize for the inconvenience.
Components affected
WithSecure Backend WithSecure Detection Cloud WithSecure Endpoints (Clients & Servers) WithSecure Endpoints (Clients & Servers)
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/04/2023 02:12AM

This incident has been resolved.

INVESTIGATING about 1 year ago - at 10/03/2023 02:40PM

Investigating - We are investigating an issue where clients of Cloud Protection for Salesforce may notice scan requests failing , this started at around 07:20 UTC , this could also have had minor impacts on Elements Collaboration Protection, with minor impact to Elements Endpoint Protection clients , where as request could have failed.


Monitoring - As of 12:55 UTC a fix was released that upon rescan this should complete successfully and new connections fúnction as normal.

Currently we have released the fix and we are monitoring the issue.

Please subscribe to this incident for status updates.

We apologize for the inconvenience.

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