Outage in WithSecure

Cannot download any Advanced Response jobs attachments for all customers outside of the EU tenant

Resolved Major
October 31, 2024 - Started 4 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We have identified an issue where downloading any Advanced Response jobs attachments fails for customers outside of our EU tenant. Affected products are WithSecure Elements Endpoint Detection and Response and WithSecure Countercept.
Components affected
WithSecure Portal WithSecure Portal
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 10/31/2024 06:34PM

We're pleased that a fix has been deployed to production. Customers outside the EU tenant can now download Advanced Response job attachments.

IDENTIFIED 4 months ago - at 10/31/2024 02:39PM

We continue working on the issue.
In the meantime, we can confirm that WithSecure Countercept customers are not affected.

IDENTIFIED 4 months ago - at 10/31/2024 02:09PM

We have identified an issue where downloading any Advanced Response jobs attachments fails for customers outside of our EU tenant.
Affected products are WithSecure Elements Endpoint Detection and Response and WithSecure Countercept.

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