Outage in WithSecure

Newly installed WithSecure Elements Endpoint Detection and Response and WithSecure Countercept sensors can not communicate with our servers

Resolved Minor
February 11, 2025 - Started 11 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating an issue where newly installed WithSecure Elements Endpoint Detection and Response and WithSecure Countercept sensors can not communicate with our servers. This may show as "Device sensor is not operational" in WithSecure Elements Endpoint Detection and Response. We investigate this issue with the highest priority.
Components affected
WithSecure Detection Cloud
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 02/11/2025 03:12PM

The issue has been resolved. Affected machines are recovering automatically.

We apologize for the inconvenience.

INVESTIGATING 11 days ago - at 02/11/2025 01:05PM

We are investigating an issue where newly installed WithSecure Elements Endpoint Detection and Response and WithSecure Countercept sensors can not communicate with our servers.

This may show as "Device sensor is not operational" in WithSecure Elements Endpoint Detection and Response.

We investigate this issue with the highest priority.

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