Outage in Wordsmith

Zendesk ticket processing issues

Resolved Minor
May 14, 2025 - Started about 1 month ago - Lasted 4 days

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Outage Details

Some of our customers experience issues with Zendesk ticket processing
Latest Updates ( sorted recent to last )
MONITORING about 1 month ago - at 05/14/2025 02:01PM

We identified and deployed the fix. We are backfilling ticket processing for the outage period.

INVESTIGATING about 1 month ago - at 05/14/2025 08:06AM

Some of our customers experience issues with Zendesk ticket processing

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