Outage in Wordsmith
Workspace indexing issues
Resolved Minor
July 16, 2025 - Started 10 days ago
- Lasted 8 days
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Outage Details
We are seeing some issues for customers creating new workspaces and getting source documents indexed. We are investigating the issue.
Latest Updates ( sorted recent to last )
MONITORING
2 days ago - at 07/24/2025 08:44AM
We have implemented some changes to mitigate the issues and are continuing to monitor their impact.
INVESTIGATING
3 days ago - at 07/23/2025 09:36AM
Some customers are experiencing issues with Wordsmith which we are actively investigating.
RESOLVED
9 days ago - at 07/17/2025 05:38AM
The issue has been resolved
MONITORING
9 days ago - at 07/16/2025 11:02PM
The issue has been resolved, and all workspaces affected are fully recovered and contain data from all sourced added during downtime. We are monitoring to make sure all system are operational.
INVESTIGATING
10 days ago - at 07/16/2025 09:42AM
We are seeing some issues for customers creating new workspaces and getting source documents indexed. We are investigating the issue.
Latest Wordsmith outages
Service disruption due to third-party provider issue - 18 days ago
Some customers are experiencing issues using Wordsmith - 18 days ago
Web search not working - about 1 month ago
Zendesk ticket processing issues - 2 months ago
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