Outage in Workato

API Platform performance degradation

Resolved Major
September 27, 2023 - Started about 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating an incident affecting the Workato API Platform. Customers might experience 504 Gateway Timeout errors when processing API Platform requests. We will provide additional information as soon as it becomes available.
Components affected
Workato API gateway
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/28/2023 12:47AM

After further monitoring, this incident is considered resolved. Workato's API Platform service has been restored to full functionality. Users of the API Platform service are requested to retry any requests that may have failed during this period. If you continue to experience any issues, please contact Workato Support at support.workato.com.

MONITORING about 2 years ago - at 09/27/2023 11:59PM

We have deployed a fix to resolve the issue and are continuing to monitor API Platform performance.

IDENTIFIED about 2 years ago - at 09/27/2023 11:23PM

We have identified the issue and are investigating a fix. We will provide additional information as soon as it becomes available.

INVESTIGATING about 2 years ago - at 09/27/2023 10:44PM

We are continuing to investigate the issue. We will provide additional information as soon as it becomes available.

INVESTIGATING about 2 years ago - at 09/27/2023 10:03PM

We are currently investigating an incident affecting the Workato API Platform. Customers might experience 504 Gateway Timeout errors when processing API Platform requests. We will provide additional information as soon as it becomes available.

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