Outage in Workato
External chat service Issue
Resolved MinorIncident Report
We are currently investigating an issue with our external chat service. We will provide additional information as soon as it becomes available. If you have an urgent concern, please use our Support Portal (https://support.workato.com) to submit a ticket.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 10/16/2025 02:03PM
After further monitoring, this issue is now considered resolved, and customers should no longer experience issues with our chat service. If you continue to experience any issues, please contact Workato Support at support.workato.com.
MONITORING
4 days ago - at 10/16/2025 01:44PM
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
INVESTIGATING
4 days ago - at 10/16/2025 11:55AM
We are currently investigating an issue with our external chat service. We will provide additional information as soon as it becomes available. If you have an urgent concern, please use our Support Portal (https://support.workato.com) to submit a ticket.
Latest Workato outages
On going Incident - about 5 hours ago
Chat Support Unavailable - about 5 hours ago
Database Connectors Performance Degradation - 10 days ago
Workato Genies Service Degradation - 12 days ago
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