Outage in Workato
Custom Connector - Connection Issues
Resolved MinorIncident Report
Summary AI Generated
Workato experienced a 7.2-hour incident where Custom Connectors failed to load connections, causing "Failed to load connections" errors and recipe job execution failures for some customers. The underlying cause was identified and remediated, with the service fully restored and customers able to retry failed jobs as needed.
We are investigating an issue impacting Custom Connectors. Some customers may observe "Failed to load connections" errors and recipe failures. We will share additional information as soon as it is available.
Components affected
Workato Recipe job executionTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 05/26/2026 05:50PM
After further monitoring, this incident is now considered resolved. Customers should now be able to load connections for Custom connectors without error. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
IDENTIFIED
24 days ago - at 05/26/2026 12:36PM
We have identified the underlying cause of the issue and are actively working on remediation.
INVESTIGATING
24 days ago - at 05/26/2026 10:44AM
We are investigating an issue impacting Custom Connectors. Some customers may observe "Failed to load connections" errors and recipe failures. We will share additional information as soon as it is available.
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