Workato Genies experienced delays in responding to user queries over a roughly 5.5-hour window on June 17, 2026. The team identified the root cause, applied remediation, and monitored recovery before confirming full resolution. Affected users were advised to retry their queries and contact support if issues persisted.
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After further monitoring, this issue is now considered resolved. Customers that experienced delays with genie responses may retry their queries. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
We have identified the underlying cause of the issue and are actively working on remediation.
We are currently investigating an issue affecting Workato Genies, where Genies are experiencing delays in responding to user queries. We will share additional information as soon as it is available.
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