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Outage in Workato

Workato Genies Delays in Responding

Resolved Minor
June 17, 2026 - Started about 21 hours ago - Lasted about 6 hours
Official incident page

Incident Report

Summary AI Generated

Workato Genies experienced delays in responding to user queries over a roughly 5.5-hour window on June 17, 2026. The team identified the root cause, applied remediation, and monitored recovery before confirming full resolution. Affected users were advised to retry their queries and contact support if issues persisted.

We are currently investigating an issue affecting Workato Genies, where Genies are experiencing delays in responding to user queries. We will share additional information as soon as it is available.

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Latest Updates ( sorted recent to last )
RESOLVED about 16 hours ago - at 06/17/2026 05:44PM

After further monitoring, this issue is now considered resolved. Customers that experienced delays with genie responses may retry their queries. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

MONITORING about 18 hours ago - at 06/17/2026 03:36PM

Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.

IDENTIFIED about 20 hours ago - at 06/17/2026 01:39PM

We have identified the underlying cause of the issue and are actively working on remediation.

INVESTIGATING about 21 hours ago - at 06/17/2026 12:14PM

We are currently investigating an issue affecting Workato Genies, where Genies are experiencing delays in responding to user queries. We will share additional information as soon as it is available.

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