Outage in Workato
Unable to Rename or Move Projects and Folders
Resolved MinorIncident Report
Summary AI Generated
For approximately 11 hours, Workato users experienced errors when attempting to rename or move projects and folders, with workspace owners being unaffected during the incident. The team identified the root cause, deployed a fix, and monitored the platform through recovery. The issue was fully resolved, and all customers can now rename and move projects and folders without errors.
We are investigating an issue impacting projects and folders. Customers may encounter errors when renaming or moving them. Users who are the workspace owner are not affected and can perform these actions in the meantime. We will share additional information as soon as it is available.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 08/19/2026 09:48PM
After further monitoring, this issue is now considered resolved. Customers should no longer encounter errors when renaming or moving projects and folders. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
MONITORING
1 day ago - at 08/19/2026 08:27PM
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
IDENTIFIED
2 days ago - at 08/19/2026 05:44PM
A fix has been prepared, and our team is working to release it as soon as possible. We will provide an update once the fix is deployed.
IDENTIFIED
2 days ago - at 08/19/2026 03:24PM
We have identified the underlying cause of the issue and are actively working on remediation.
INVESTIGATING
2 days ago - at 08/19/2026 10:42AM
We are investigating an issue impacting projects and folders. Customers may encounter errors when renaming or moving them. Users who are the workspace owner are not affected and can perform these actions in the meantime. We will share additional information as soon as it is available.
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