Outage in Workato
Degraded AIRO knowledge responses
Resolved MinorIncident Report
Summary AI Generated
Starting at approximately 22:00 UTC on August 5, 2026, Workato's AIRO feature experienced degraded performance for knowledge-related queries, with affected requests returning slowly or failing entirely. Recipe building and other AIRO workflows remained unaffected throughout the incident. The issue was resolved within 25 minutes, with normal operation restored shortly after.
Beginning at approximately 22:00 UTC on 5 August 2026, customers using AIRO may experience slow or failed responses to knowledge-related questions — for example, "What are pub sub limits in Workato?" Affected requests may take significantly longer than usual to return, and a subset may fail to return an answer at all. Recipe building and other AIRO workflows are operating normally. We are aware of the issue and our engineering team is actively working to resolve it. We will post an update as soon as we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 08/06/2026 05:04AM
AIRO knowledge responses have returned to normal operation. If you encounter any issues, please contact Workato Support at https://support.workato.com
INVESTIGATING
2 days ago - at 08/06/2026 04:42AM
Beginning at approximately 22:00 UTC on 5 August 2026, customers using AIRO may experience slow or failed responses to knowledge-related questions — for example, "What are pub sub limits in Workato?" Affected requests may take significantly longer than usual to return, and a subset may fail to return an answer at all. Recipe building and other AIRO workflows are operating normally. We are aware of the issue and our engineering team is actively working to resolve it. We will post an update as soon as we have more information.
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