Outage in Workato
Delays in Genie conversation history
Resolved MinorIncident Report
Summary AI Generated
Workato experienced a 7.2-hour minor incident affecting the Genie conversation page, where customers encountered delays viewing new chat messages and conversation history. The team identified the root cause and applied remediation, observing gradual platform recovery. The issue was fully resolved following a monitoring period.
We are investigating an issue impacting the Genie conversation page. Customers may experience delays when viewing new chat messages and conversations in their conversation history. We will share additional information as soon as it is available.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/04/2026 05:11PM
After further monitoring, this issue is now considered resolved. If you continue to experience any delays when viewing new chat messages and conversations in their conversation history, please contact Workato Support at https://support.workato.com.
MONITORING
3 days ago - at 08/04/2026 04:45PM
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
IDENTIFIED
3 days ago - at 08/04/2026 02:09PM
We have identified the underlying cause of the issue and are actively working on remediation.
INVESTIGATING
3 days ago - at 08/04/2026 10:02AM
We are investigating an issue impacting the Genie conversation page. Customers may experience delays when viewing new chat messages and conversations in their conversation history. We will share additional information as soon as it is available.
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