Outage in Workato

Workato Go Indexing Issues

Resolved Major
December 20, 2025 - Started 1 day ago - Lasted about 19 hours
Official incident page

Incident Report

We have identified the underlying cause of an issue impacting Workato Go's Search and Indexing. Customers may observe new documents not being indexed. We will share additional information as soon as it is available.

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Latest Updates ( sorted recent to last )
RESOLVED about 8 hours ago - at 12/21/2025 11:42AM

After further monitoring, this issue is now considered resolved. Documents affected during the incident will be automatically indexed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

MONITORING about 19 hours ago - at 12/21/2025 12:40AM

We have temporarily slowed down document indexing to stabilize search functionality while we implement a permanent fix. Existing documents will remain searchable. We will share additional information as soon as it is available.

IDENTIFIED 1 day ago - at 12/20/2025 04:15PM

We have identified the underlying cause of an issue impacting Workato Go's Search and Indexing. Customers may observe new documents not being indexed. We will share additional information as soon as it is available.

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Performance Degradation - 18 days ago

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