Outage in Workato
SurveyMonkey connection issue
Resolved MinorIncident Report
We have identified the underlying cause of the issue affecting the SurveyMonkey connection and are actively working on remediation. Customers may be unable to create new connections or reconnect inactive ones, and will not be able to start recipes. However, any ongoing recipes will remain unaffected. We will share additional information as soon as it is available.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 02/20/2026 06:49PM
After further monitoring, this issue is now considered resolved. Customers who experienced an error while creating new connections or reconnecting inactive ones can reconnect now. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
MONITORING
4 days ago - at 02/20/2026 06:21PM
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
IDENTIFIED
4 days ago - at 02/20/2026 05:40PM
Remediation steps for the SurveyMonkey connection issue are currently in progress. We will provide an update as soon as it is available.
IDENTIFIED
4 days ago - at 02/20/2026 04:04PM
We are continuing to work on resolving the SurveyMonkey connection issue. We will provide an update shortly.
IDENTIFIED
4 days ago - at 02/20/2026 02:21PM
We have identified the underlying cause of the issue affecting the SurveyMonkey connection and are actively working on remediation. Customers may be unable to create new connections or reconnect inactive ones, and will not be able to start recipes. However, any ongoing recipes will remain unaffected. We will share additional information as soon as it is available.
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