Outage in Workato
Message template by Workato actions generate Internal Errrors
Resolved MajorIncident Report
Summary AI Generated
Workato's "Message template by Workato" connector experienced a major outage for 3.1 hours, causing customers to encounter internal errors when using actions. The underlying cause was identified and remediation steps were implemented, with the platform showing improvement during monitoring. The issue was fully resolved, allowing customers to retry any failed jobs as needed.
We are working on the issue impacting "Message template by Workato" connector. Customers may encounter Internal Errors when using actions. We will share additional information as soon as it is available. We have identified the underlying cause of the issue and are actively working on remediation.
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 hours ago - at 03/30/2026 07:40PM
After further monitoring, this issue is now considered resolved, and customers should no longer experience any internal errors. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
MONITORING
about 4 hours ago - at 03/30/2026 07:21PM
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
IDENTIFIED
about 6 hours ago - at 03/30/2026 04:39PM
We are working on the issue impacting "Message template by Workato" connector. Customers may encounter Internal Errors when using actions. We will share additional information as soon as it is available. We have identified the underlying cause of the issue and are actively working on remediation.
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