Outage in Workiva

EU Production: Users are unable to load comments within the Workiva Platform

Resolved Major

September 23, 2024 - Started over 1 year ago - Lasted about 9 hours
Official incident page

Incident Report

Comments are currently not available in the EU environment, our teams are working to address the issue.

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 09/23/2024 07:12PM

Between 7:22am CEST to 10:20am CEST, we experienced a degradation of performance of the comments service in the EU Production environment, this lead to a loss in the ability to create and interact with comments including viewing existing comments.. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.

MONITORING over 1 year ago - at 09/23/2024 01:22PM

Comments continue to operate normally on EU Production while our teams continue to monitor for any degradation.

MONITORING over 1 year ago - at 09/23/2024 10:55AM

Our Teams have taken steps to restore comments in the EU production environment and are monitoring to ensure the root cause has been addressed.

INVESTIGATING over 1 year ago - at 09/23/2024 10:33AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 09/23/2024 10:32AM

Comments are currently not available in the EU environment, our teams are working to address the issue.

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