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Outage in Workiva

Issues reported with user experience with AI functionality

Resolved Minor
January 27, 2026 - Started 3 months ago - Lasted 1 day
Official incident page

Incident Report

We are currently investigating reports that users are experiencing issues with AI functionality when utilizing Azure for  their AI model provider. We will provide an update as soon as possible. *This issue is impacting users on eu.wdesk.com.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/28/2026 01:45PM

Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.

MONITORING 3 months ago - at 01/27/2026 03:51PM

We continue to monitor for recovery with Microsoft Azure's systems.  For additional status, please reference https://azure.status.microsoft/en-us/status

IDENTIFIED 3 months ago - at 01/27/2026 01:52PM

We have confirmed the Workiva platform is being affected by issues with Microsoft. We are communicating with them and are working to return to normal operations as quickly as possible. For additional status, please reference https://azure.status.microsoft/en-us/status

INVESTIGATING 3 months ago - at 01/27/2026 01:06PM

We are currently investigating reports that users are experiencing issues with AI functionality when utilizing Azure for  their AI model provider. We will provide an update as soon as possible. *This issue is impacting users on eu.wdesk.com.

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