Outage in WorkOS
Increased 429 Errors on /directory_users endpoint
Resolved MinorIncident Report
Summary AI Generated
WorkOS experienced elevated HTTP 429 (Too Many Requests) error rates on the /directory_users endpoint for 2.3 hours. The issue impacted API requests to this endpoint, causing rate limiting errors for users attempting to access directory user data. The problem was resolved after deploying a fix, with error rates returning to normal levels.
We’re currently investigating an elevated rate of HTTP 429 (Too Many Requests) responses impacting the /directory_users endpoint. Mitigations are in progress, and we’ll provide an update shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 04/16/2026 11:10PM
The issue has been resolved. 429 error rates have returned to normal levels for the affected endpoint.
MONITORING
2 days ago - at 04/16/2026 08:59PM
We’ve deployed a fix and are seeing early signs of recovery, with 429 error rates beginning to decline. We’re continuing to monitor closely to ensure the endpoint fully stabilizes and will provide further updates as needed.
INVESTIGATING
2 days ago - at 04/16/2026 08:54PM
We’re currently investigating an elevated rate of HTTP 429 (Too Many Requests) responses impacting the /directory_users endpoint. Mitigations are in progress, and we’ll provide an update shortly.
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