Outage in WorkOS
Emails being delivered with empty copy
Resolved MajorIncident Report
Summary AI Generated
WorkOS experienced an issue where AuthKit emails, including invitations, were being delivered with empty content and rendering without copy in some email clients, particularly Gmail. The problem was identified and a fix was applied, with newly-sent emails displaying properly again after 1.3 hours.
We are investigating reports of some AuthKit emails, such as invitations, being delivered with empty copy.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/12/2026 08:29PM
Newly-sent emails from WorkOS are now displaying properly in Gmail again.
IDENTIFIED
3 days ago - at 05/12/2026 07:43PM
We've identified the issue and are applying a fix.
INVESTIGATING
3 days ago - at 05/12/2026 07:37PM
We are investigating reports of AuthKit emails rendering with no copy in some email clients.
INVESTIGATING
3 days ago - at 05/12/2026 07:14PM
We are investigating reports of some AuthKit emails, such as invitations, being delivered with empty copy.
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