WorkOS experienced email delivery delays for customers without custom domains due to an upstream service provider issue. The incident lasted 1.5 hours, affecting email sending between 2:50pm and 5:18pm PT. The email provider scaled up resources to process the backlog, and all delayed messages were successfully delivered once service was restored.
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The backlog of messages have been sent and system performance has returned to its expected state. Sending delays occurred between 2:50pm – 5:18pm PT.
Email delivery has recovered. We're continuing to monitor.
Our email provider is continuing to work through the backlog and has scaled up to speed up the process.
Email delivery for customers without custom domains is delayed due to an issue with our upstream service provider.
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